Support
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Questions, feedback, or something not working? Reach out — and if you need support right now, the crisis resources below are always free and always open.
Contact us
Email info@befreeapp.net. We read everything and reply with care.
In crisis? Get help now
If you're in immediate danger, please contact your local emergency services. For free, confidential support:
Common questions
- Is BeFree really free?
- Yes. The core app is free, with no ads. An optional Plus tier adds unlimited AI chat, app & content blocking, a Shorts & Reels blocker, and partner check-ins — with a 14-day free trial — but you never need it to use BeFree.
- Can BeFree block YouTube Shorts and Instagram Reels?
- Yes. BeFree Plus includes a short-form blocker for Android that gently steps you out of the Shorts or Reels feed while leaving the rest of YouTube and Instagram usable. It's opt-in and works entirely on your device: it recognises the feed by its on-screen layout, never reads what you're watching, and sends nothing anywhere.
- Is there a free trial for BeFree Plus?
- Yes — new subscribers get 14 days of BeFree Plus free on either the monthly or yearly plan. Cancel during the trial and you pay nothing. Billing is handled by Google Play.
- Does BeFree have an AI accountability partner?
- Yes — BeFree gives you a supportive AI accountability partner you name and can talk to any time. It offers a gentle nudge when you go quiet and a kind word after a slip, never judgement.
- Is BeFree an app blocker?
- BeFree includes a full app blocker as part of BeFree Plus: block the apps that pull you in on a schedule or by place, step out of YouTube Shorts and Instagram Reels with the short-form blocker, and filter adult content on your device — with an optional strict mode.
- Can BeFree help with phone addiction?
- BeFree is a supportive tool for reducing compulsive phone use — doomscrolling, social media, adult content, and games. It is not medical treatment, but the AI accountability partner, daily check-ins, and app blocker are designed to help you build gentler habits.
- Is my data private?
- Your check-ins, chats, streak, and blocking rules stay on your device by default. We never sell your data or use it for advertising. See the Privacy Policy for the full detail.
- Is BeFree treatment or medical advice?
- No. BeFree is a supportive tool, not medical treatment, and it doesn't give clinical advice. If you need care, please reach out to a qualified professional.
- Which phones does it support?
- BeFree is available now on Android via Google Play, with iPhone on the way. The AI companion, check-ins, support library and Plus chat work on both. App & content blocking relies on device features, so it is on Android now and comes to iPhone via Apple Screen Time after launch. The short-form blocker and the screen-time view use Android-only capabilities and are not available on iPhone. See the full table on the Plus page.